Frequently Asked Questions

Thank you for your patience. To speak with a staff member, please call us at 215-885-1811 ext. 3. If no one answers, please leave a message and we will contact you as soon as we are able. You can also email us at donations@serge.org.

Receipts are sent out weekly. We process checks as we receive them from the United States Post Office, which is currently experiencing significant delays. If you haven’t received a receipt from us in a few weeks, please feel free to contact us via email at donations@serge.org.

Unfortunately, our staff are unable to take donations over the phone at this time since our staff is working remotely due to the COVID-19 pandemic. You are still able to make your donation online or mail a check.

Serge Donations Processing Center
P.O. Box 96900
Washington DC 20090-690

If you need to change your credit card or update your account, please fill out the form below or reach out directly to donations@serge.org

Yes. Please download this form and send it to:

Serge Donations Processing Center
P.O. Box 96900
Washington DC 20090-690

Go to “My Account” and log in to change your information.

Go to “My Account” and log in to view your giving history.

We’re sorry to hear that you are having problems with your donation. If possible, please send a screenshot of your error message to donations@serge.org and we will contact you as soon as possible to help.

Or feel free to call us at 215-885-1811 ext. 3

Missionaries returning from the field may have a continuing support need if their account is in deficit or they are on an approved leave of absence. If that is the case, your missionary will let you know, and your continued partnership will be much appreciated.

If they do not have a continuing support need, your missionary will let you know, and you may discontinue your giving on the date he/she indicates.

If you’d like to help Serge recruit and send new missionaries, please consider continuing your support to the Serge Core Ministry Fund. Regardless of your decision, thank you for your generosity and faithfulness.

Personal gifts are non-tax-deductible gifts, unrelated to the missionary’s ministry. Please download this form to mail in with your personal gift, and clearly note that this is a non-tax-deductible gift on the memo line of your check.

To acquire a prayer card, please contact us at info@serge.org. 

Some of our missionaries serve in fields where great sensitivity is required. If you’d like to give to an unlisted missionary, and you know your missionary’s designation number, you can donate online here: Give to an Unlisted Missionary or Project. To make a donation by phone please call 215-885-1811 (ext. 3) , or download this form.

To contribute stock, you can download instructions here. You can also contact Serge’s Finance Office by emailing finance@serge.org or by calling 215-885-1811 (ext. 254).

To contribute from your IRA account, you can download instructions here. You can also contact Serge’s Donations Department by emailing donations@serge.org or calling 215-885-1811 (ext. 3).

To make a contribution from your Donor Advised Fund, please contact your financial institution or foundation regarding your intention to make a gift to Serge. Alternatively, you can contact your fund manager and suggest directing your desired gift amount to Serge [Global Inc]. To ensure seamless processing, please request that your name and address be included along with the gift details. You can find out helpful information here.

Please get in touch with Serge to let us know the name of your fund and the grant dollar amount so we can thank you for your generosity. 

Amplify Your DAF’s Impact:

You have the option to maximize the impact of your Donor Advised Fund even after your lifetime. By designating Serge as a beneficiary of all or part of the remaining funds, you extend your legacy of support.

If you decide to proceed with this meaningful step, please use the following legal name and tax identification to identify Serge:

Serge Tax ID: 23-2223692

Serge Legal Name: Serge Global Inc.

Address: Serge Donations Processing | PO Box 96900 | Washington DC 20090

The easiest way to use EFT is to set it up as a payment method on your account page, or you can enter your information at checkout. If you prefer, you may also submit an EFT via mail using the form below as a guide.

The most cost-effective method for you to give is by automating a one-time or recurring Electronic Funds Transfer (EFT) from your bank account. Unlike Credit Card and PayPal gifts, this method incurs no processing fees on your donation.

Paypal and Credit Cards charge processing fees of approximately 3%, with Credit Cards incurring the higher fees.

Visit “My Account” and login to change your donation information. If you need assistance, please email donations@serge.org and we are happy to assist you.

Your checking account will be drafted on the 5th, 10th, or 20th of each month, depending on which day you chose for your contribution.

A one-time gift is charged the day the transaction is initiated.

RCCs (Recurring Credit Card) donations are charged on or about the 5th, 10th, or 20th of each month, depending on what date you chose for your contribution.

The Engiven platform is a third-party vendor-provided donation software technology that enables nonprofits to safely and securely receive cryptocurrency donations and then convert those donations into usable fiat currency such as US dollars. Learn more about Engiven here.

As with any electronic payment or transaction, there are risks. However, our vendor Engiven has created safeguards to ensure that the transaction is secure. With the transfer of cryptocurrency from donor to nonprofit, the transaction can be as secure as many other forms of payment, provided specific protocols are followed. 1) By using the Engiven platform, both Serge and the donor are required to undergo a simple but effective Know Your Customer (KYC) and Anti-Money Laundering (AML) screening which provides a high level of background security to ensure both parties are properly screened. 2) As with any cryptocurrency transaction, when transferring your tokens to Serge’s wallet to make a donation, do not expose or share your wallet’s private keys at any time. Donate Crypto

For US tax purposes, transactions using virtual currency must be reported in US dollars. Therefore, taxpayers are required to determine the fair market value of virtual currency in U.S. dollars as of the date of donation. Donors who give cryptocurrency donations to Serge will receive an electronic donation confirmation (through the Engiven donation platform) in US dollars with comprehensive details about each transaction, and a receipt from Serge.

Annual giving statements are sent to all donors once a year at the end of January. If you did not receive your giving statement or need another copy, please contact us via email at donations@serge.org.

Yes. Our EIN number is 23-2223692.

That depends on how long you want to stay. Short-Term Teams  (1-2 weeks) have very minimal requirements. You register, seek the approval of your spiritual mentors—and our mobilization team—raise the support, and make the trip.

Interns submit an application for review by the Serge mobilization team and overseas field leadership. If you are approved, you’re soon on your way.

Apprentices (those serving 18-24 months) and long-term missionaries (2+ years) go through a more extensive process. We will ask you to have a preliminary phone conversation, submit a written application, gather personal and pastoral references, and quite possibly visit your mission field of interest. Finally, we invite you to one of our quarterly Assessment and Orientation (A&O) weeks at our office in suburban Philadelphia. The A&O process gives us a chance to get to know each other well enough to “measure the fit.”

You can take the first step, by contacting us here.

There is no single, simple answer. The longer you will serve overseas, the longer it usually takes to get you there. For example, upon receiving your complete application, it may take 3 to 6 months to arrange your participation in an A&O week. Then, it usually takes about 18 months to raise support and be deployed for long-term (2+ years) appointments. However, this process may be much faster for individuals going on shorter-term assignments.

Overseas missionaries are required to raise 100% of their salaries, ministry expenses, and administrative expenses to serve overseas. This number can vary significantly depending on the country of service, marital status, experience, and job requirements.

If the Lord is calling you to go, He will provide the needed resources. Many of our missionaries begin with family, friends, and their home churches. But the Lord frequently surprises you with how He provides for your needs. Serge assigns every apprentice (18-24 month term), and long-term missionary (2+ years), a support coach to guide them through the process. You will have regular interactions with your support coach. These conversations are not simply “how to” sessions, but part of a discipling relationship that will encourage you in your walk as you prepare to serve overseas.

We take our instructions from the apostle Paul who said that every worker is entitled to his hire. So, our finance team strives to see that every Serge missionary is paid a fair wage. Our salary structure for overseas missionaries is a complex formula that considers many different elements: your experience, job description, family size, field of service, and other factors. We will walk you through those accounting equations during your orientation.

Serge does not have a policy regarding personal debt. However, personal debt may hinder you from serving. We would encourage you to talk with us if you have concerns regarding this issue.

Yes, Serge will appoint missionaries that are divorced. However, we will talk with you about your divorce in order to better understand the circumstances and situation.

Serge does not require you to have attended Bible college or seminary. However, many positions within the mission necessitate certain educational requirements. Educational backgrounds in various fields may also help you in your present ministry, or with future advancement. Our mobilization team will help match you up with an opportunity that conforms to your experience, your gifts, and your education.

We love it when individuals come to us with a heart for a particular region. However, we also want to help you discern if your particular gifts may be used in areas that you may have not considered. And since we emphasize team ministry we will strive to place you on a team that fits your gifts and temperament. So, we want to explore several options with you. However, our final decision will be by mutual consent—we would never send you to a field against your will!

Serge overseas missionaries are covered by a major medical health plan. Coverage is effective from the date of deployment. We will provide more details for you as needed.

We consider the education of our missionary children to be very important. The answer varies from field to field, and family to family. Some missionary children attend public schools on the field, while others attend private or boarding school. Some are home-schooled or have Serge “Missionary Kid teachers” teach their children.

The first step is for you to complete the Short-Term Team application.

Costs vary for each trip. You can get specifics for a trip that interests you by contacting Brad Wallace at bwallace@serge.org.

You can raise money from friends and family, through your church, and sometimes directly through Serge.

Sooner is better. All of our trips close at least two months before departure, and you may be looking to raise support. Take the first step and complete the Short-Term Team application.

If you have questions the Short-Term Team trip page doesn’t answer, please contact Brad Wallace at bwallace@serge.org.